Siem Reaper Booking Conditions

Please read and accept these booking conditions carefully before booking your activity with Siem Reaper. These booking conditions will tell you how to use our booking policy on the website in order to book the activity with Siem Reaper.

Booking Policy

Before you book your activity with Siem Reaper, you should check all the details about the tour and whether it is available. Bookings have required a minimum of 24 hours in advance. This is essential as it allows us to operate the tour on time. If you need to make a last minute we will do our best – please call us +855 (0) 70 718 652 or email us via hello@siemreaper.com.

What information is needed to book a tour?

To sign up for a tour please provide us with your full name, country, destination, tour date, number of participants, your accommodation, room number, email address and any other information that we request. You will then receive the tour booking confirmation via email.

Tour Price

The prices of the tours are displayed on the site and are liable to change at any time. All tours can be customized in the currency used on the website.

The adult has to pay the full price of the tour with Siem Reaper. If you are a travel group or family, please contact us, we may provide a special price for the tour that you book with Siem Reaper.

Travelling with children

Siem Reaper’s tours are designed to suit all participants of all levels of experience, fitness and ages. Therefore, we welcome children to participate in the tours and can provide any necessary equipment. If you are joining as a family, an adult must accompany the children. In addition, we have special prices for children:

● Age 1 to 5 years – %50 off
● Age 6 to 12 years – 20% off
● Age 13 to 15 years – 10% off

Booking Confirmation

You have to complete your booking with the specific date and correct information. Once we have received your tour booking details, our booking expert will send you the booking confirmation. If you have any problem while processing your booking please contact us, our team are happy to assist you at any time.

Payment Methods

Once you submit a booking form, we confirm your booking via email. Payment must be made in full when you arrive at our office or at our travel agencies. The payment is accepted in cash with US Dollar or Cambodian Riels. Unfortunately, we cannot take online payments at the moment.

Cancellation Policy

Booking cancellation is notified within 48 hours before the tour start. 1 day or day of departure cancellation will be charged without refundable. If the customer cannot be on time or in a case of missed pick up, please contact us: +855 (0) 70 718 652 or send an email to us: hello@siemreaper.com immediately.

Travel Insurance

Medical facilities in Cambodia is rather limited, so it is imperative for you to take out a good medical insurance policy when you travel to Cambodia. The insurance should at least cover the cost of an evacuation flight out of the country, medical and emergency evacuation. Siem Reaper highly requires our participants to have a proof of purchase of an adequate travel insurance policy cover in order to participate in any of our activity such as cycling, motorbike ride, camping, and any adventure tour.

Personal Responsibility

Guests have applied to participate in tours that involve biking, walking, camping and other outdoor adventure sports, thus you acknowledge that the activities involve known and unanticipated risks occasionally, which could result in physical injury, paralysis or permanent disability, death, and property damage. Therefore, you represent that you have adequate insurance to cover any injury or damage you may suffer or cause while participating in these activities, or else you agree to bear the costs of such injury or damage by yourself. Siem Reaper has no responsibility for any losses or damages while participating with us.

Change to the booking conditions

We may revise these booking conditions at any time by amending these terms. However, we ask you to check this page from time to time to take notice of any changes we make, as you will be subject to the conditions in force at the time that you use our website.