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Privacy Policy

Siem Reaper Travel respects your right to privacy and will only process personal information with us. We may from time to time, make changes to this Privacy Policy. We will set out any important changes at the end of the Privacy Policy and you should check back regularly to see if there have been any changes to these terms.

Collection of general information

When you access our website, information of a general nature is automatically recorded. This information (server log files) includes the type of web browser, the operating system used, the domain name of your Internet service provider, the IP address, and the like. This is the only information that does not allow any direct conclusions about you to be drawn. This information is required when using the Internet and is technically required in order to deliver the website material you have requested correctly. This type of anonymous data is statistically analyzed by us in order to improve our website and the technology that powers it. In terms of the terminology used, such as:

Cookies

We, like many other websites, make use of “cookies.” Cookies are little text files that a website server transfers to your hard drive. This automatically provides us with information such as your IP address, browser, operating system, and Internet connection.

Cookies cannot be used to start applications or infect a computer with viruses. Based on the information included in cookies, we can make navigation easier for you and ensure that our website is shown correctly.

Without your consent, we will never share the information we gather with third parties or create a link to personal information.

You can, of course, visit our website without cookies. Accepting cookies is a standard-setting in most web browsers. Users who do not want cookies saved on their computers should deactivate the equivalent option in their browser’s system settings. Cookies can be removed from the browser’s system settings. If cookies are disabled, this online service may become less functional.

Sign up on our website

When you book our services, we gather personal information like your name, address, contact, and communication data like your phone number and email address, as well as information about your nationality, passport, and eating preferences. Of course, at any time you request it, we will supply you with information regarding the personal data we have about you. If there are no statutory retention requirements to the contrary, we will gladly amend or delete these at your request. Please use the contact information provided at the conclusion of this data protection declaration to contact us in this regard.

How do we use information about you?

Siem Reaper may use your personal information for the following purposes:

Respond to your booking
Respond to any queries
Send an email with the tour confirmation notification.
Information about our new activity has been updated.
Encourage social sharing functions
Ask for advice or suggestions to improve our services
Ask your permission for a Tripadvisor review

Site Security

We take appropriate security measures (including physical, electronic, and procedural measures) to help safeguard your personal data from unauthorized access and disclosure to a third party, as our site uses the Security Socket Lock (SSL), and thus we take the protection and storage of your personal information very seriously.

When you sign up for our newsletter, the information you provide will be used solely for that purpose. Subscribers can also be notified by email if there are any changes to the service or registration (e.g. changes to the newsletter offer or technical circumstances).

A valid email address is required for successful registration. We employ the “double opt-in” approach to ensure that the registration is performed by the owner of the email address. For this purpose, we keep track of the newsletter order, the sending of a confirmation email, and the reception of the requested response. There will be no more data collected. The information you provide will only be used to deliver the newsletter and will not be shared with anyone else.

You have the right to withdraw your consent to the keeping of your personal data and its use for newsletter distribution at any time. Every newsletter has a link to the corresponding page. You can also unsubscribe at any moment on this website or contact us using the contact information provided at the bottom of this data protection notice.

Contact Form

If you contact us by email or through the contact form, the information you provide will be saved in order to fulfill your request and answer any follow-up questions.

Use of Google Analytics

To personalize our website to user demands, we use Google Analytics to construct pseudonymous user profiles. Google Analytics makes use of cookies, which are little text files that are saved on your computer and allow the website’s usage to be tracked. The cookie’s information about your use of this website is normally sent to a Google server in the United States and stored there. Because we’ve enabled IP anonymization on this site, Google will truncate your IP address before sending it to a member state of the European Union or another contracting state of the European Economic Area. Only in rare circumstances will the whole IP address be transferred to a Google server in the United States, where it will be truncated.

By changing the settings in your browser software, you can prevent cookies from being stored. However, you may not be able to utilize all of the features of this website to their maximum potential in this case. You can also prevent Google from collecting and processing the data generated by the cookie about your use of the website (including your IP address) by downloading and installing the browser plug-in provided at this link: browser add-on to deactivate Google Analytics.

Use of script libraries (Google Web Fonts)

We use script libraries and font libraries such as B. Google Webfonts (https://www.google.com/webfonts/) to render our material correctly and graphically appealing across browsers. To avoid multiple loading, Google web fonts are saved in your browser’s cache. The material is shown in a regular font if the browser does not support Google Web Fonts or does not allow access.

The privacy policy of Google, the library operator, can be found here: https://www.google.com/policies/privacy/.

Use of Google Maps

The Google Maps API is used to visually show geographic data on this page. When you use Google Maps, Google gathers, analyses, and uses information on how visitors use the map services. More information regarding Google’s data processing can be found in the Google data protection information. In the data protection center, you can also change your personal data protection settings.

YouTube Videos Embedded

Some of our websites have YouTube videos embedded in them. YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, is the operator of the corresponding plugins. A connection to YouTube servers is established when you visit a page using the YouTube plug-in. YouTube will be notified of the pages you are accessing as a result of this action. If you’re connected to your YouTube account, YouTube can track your browsing habits and assign them to you. You can avoid this by first logging out of your YouTube account.

When a YouTube video is played, cookies are used by the provider to track user behavior.

When watching YouTube videos, you won’t have to worry about cookies if you’ve turned off the Google Ad program’s cookie storage. YouTube, on the other hand, stores non-personal usage data in other cookies. If you wish to avoid this, you must disable cookie storage in your browser.

The provider’s data protection declaration can be found at: https://www.google.de/intl/de/policies/privacy/ for further information on data protection at “YouTube.”

Google AdWords

Google conversion tracking is used on our website. If you came to our site from a Google Adwords ad, Google Adwords will place a cookie on your computer. When a user clicks on a Google ad, the conversion tracking cookie is set. These cookies expire after 30 days and are not used to track personal information. If the user visits specified pages on our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was forwarded to this page. Each Google AdWords customer is assigned a unique cookie. As a result, cookies cannot be tracked on AdWords clients’ websites.

For AdWords customers who have chosen to track conversions, the information acquired via the conversion cookie is utilized to create conversion statistics. Customers learn how many people saw their advertisement and were forwarded to a page with a conversion tracking tag. They do not, however, obtain any information that can be used to identify users.

If you do not want to be tracked, you can decline to allow a cookie from the “googleleadservices.com” domain to be set, for example, by using a browser setting that disables automatic cookie setting or by setting your browser to prevent cookies from the “googleleadservices.com” domain.

Please keep in mind that if you don’t want measurement data to be recorded, you shouldn’t delete the opt-out cookies. If you’ve erased all of your cookies from your browser, you’ll need to re-set the opt-out cookie.

Use of Google remarketing

This website makes use of Google Inc.’s remarketing service. Within the Google advertising network, the function is used to offer interest-based advertisements to website users. A “cookie” is saved in the browser of a website visitor, allowing the visitor to be recognized when he visits websites that are part of the Google advertising network. Visitors to these pages may be shown advertising related to material that they have previously viewed on websites that use Google’s remarketing feature.

According to Google’s own statement, no personal data is collected during this process. If you still don’t want Google’s remarketing feature, you may turn it off by going to http://www.google.com/settings/ads and changing the necessary settings.

Bing Ads by Microsoft

On our website, we use conversion tracking provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. A cookie will be placed on your computer if you arrive at our website via a Microsoft Bing ad. Some non-personal data about the website’s use is saved in conjunction with the cookie. This comprises, among other things, the length of time spent on the website, the regions of the website visited, and the advertising used to access the site. There is no information about your saved identification. This information is being processed in accordance with GDPR Article 6 Paragraph 1 Letter F). Through the techniques we employ, we hope to improve our offering and marketing activities.

For example, you can refuse the setting of a cookie required for this if you do not want Microsoft to use information about your behavior as described above, for example, by using a browser setting that generally disables the automatic setting of cookies. By expressing your objection under the following link here, you can also prevent the collection of data generated by the cookie and related to your use of the website, as well as Microsoft’s processing of this data.

Transfers to third countries

If we process data in a third country (i.e., outside the European Union (EU)), whether, through the use of third-party services or the disclosure or transmission of data to third parties, we will only do so if it is necessary to fulfill our (previous) contractual obligations, with your consent, in accordance with a legal obligation, or in the pursuit of our legitimate interests. We process or have data processed in a third country only if the particular requirements of Art. 44 ff. GDPR are met, subject to legal or contractual authorization. This means that processing takes place under exceptional conditions, such as a legally recognized determination of a data protection level that corresponds to the EU (e.g., GDPR).

Your rights to information, correction, blocking, deletion, and objection At any moment, you have the right to request information about the personal data that we have on file. You also have the right to have your personal data corrected, blocked, or deleted, aside from the data storage essential for business transactions. Please contact our data protection officer if you have any questions. The contact information can be found at the bottom of the page.

In the event that deletion conflicts with contractual, tax, or commercial law, or other statutory retention requirements, your data will be blocked rather than deleted. You can amend or remove your consent at any time by notifying us with immediate effect.

Data security

To safeguard your data from unwanted access, we use both technical and organizational security measures. In addition to safeguarding the operating environment, we use state-of-the-art encryption while transferring your data over the Internet.

Change to our data protection regulations

We reserve the right to modify this data protection declaration from time to time to ensure that it always complies with current regulatory requirements or to include changes to our services in the data protection declaration, for example, when introducing new services. Your future visits will be subject to the revised data protection declaration.

Questions to the data protection officer

If you have any questions about data protection, please write us an email or contact our data protection officer directly

Siem Reaper Travel Address: Bamboo Street, Siem Reap, Cambodia. Email: info@siemreaper.com Website: www.siemreaper.com